Wednesday, July 12, 2017

Peggy from US

I have been a tenant and prospective tenant both here in Japan and in the US. I've also worked in real estate before. My father is a broker himself, so I know the difficulties that each side faces.

Usually, brokers get prospective renters who make long lists of requirements for an amazing apartment at an unrealistically low price.

Renters usually complain about brokers who show them apartments that don't match their criteria at all, or only barely, or are above their budget.

This was not the case with Harada-san, despite our admittedly long list of requirements. He didn't waste our time pushing apartments that didn't meet our criteria. At his office, before even seeing any apartments, we had a brief discussion about what we were looking for in an apartment, and spent about an hour looking at all the various possibilities in the database. We saw only 3-4 before seeing and deciding on the perfect one.

Compare this to the experiences we had around the same time--a broker who printed out some listings and then showed us some that explicitly violated some of our deal-breakers. There was another broker who basically laughed in our faces for starting to look for apartments one month before our scheduled move instead of the apparently usual two weeks before.

Harada-san is the consummate professional-- extremely helpful with translating documents, speaking to management offices, other brokers, and landlords on our behalf. He was very patient in explaining various things--about setting up utilities, moving in, etc.

One of the things that impressed me most was his responsiveness. Literally 30 seconds after I hit "send" on an email asking for more information about an apartment listing I saw on GaijinPot, Harada-san called me. I did most of the emailing for me and my husband, but Harada-san made sure to CC my husband on every email. He missed only one, which he self-corrected before I even noticed. Even my wedding planner wasn't as thorough!

He even took the initiative to negotiate on our behalf--without our even having to ask--for an effective reduction in rent, lower deposit, and lower key money.

We are moving into our new place in a few weeks, but Harada san said we can email or call him anytime if there is a problem with the apartment. Now that is service! You definitely don't get this kind of after-care in the US.

I'm not getting any money or other benefit for my review; I'm just a big believer in rewarding quality professionals with positive reviews and more clients.

Emeline from Canada

Kaz was great and responsive the whole time throughout the searching phase. Fluent in English and Japanese, he's translated all the necessary documents and discussions and supported details such as guarantor company, different ways of payments, etc.

Wilhelm from Poland

Mr. Harada was very helpful. After sharing some places with us he visited one of them with me even though it was already quite late in the evening. He responded promptly to my questions and helped out by acting as an interpreter during the time when we signed the contract. Thank to him I found a place fairly quickly within a limted time that I had. Thank you!

Charbel from US

I had to find an apartment in a short time and Kaz really put a lot of effort to help me. He was responsive and caring.
He found me the perfect fit and took care of all the paperwork for me. It can be complicated to find an apartment in Tokyo but not with Kaz :)

Mina and Jun from Korea

(Original) Kaz-San 덕분에 좋은 집 잘~구해서 이사완료! 친절하고 신속한 일처리에 감사합니다.
Even though I can't speak Japanese, I got a fab shelter without inconvenience with Mr. Kaz assistance

Nick from UK

This is the second time I've needed Kaz's services to find property, and both times the process went very smoothly. Thanks Kaz - I'll be in touch again next time I need you!

Robert and Melissa from US

Kaz helped my husband and I find an apartment that would accept our unique situation of owning one dog and one cat. Evidently, this is not common in Japan, but Kaz worked hard to find apartments that meet our checklist items and still allowed our pets. He found us a gorgeous apartment that we're both very happy with and made the entire process so much easier than it otherwise would have been. I would definitely recommend his services to anyone looking for excellent service and a smooth move-in process. Thanks again, Kaz!

Thursday, May 11, 2017

Victorson from US

Our family of 3 recently moved to Minato-ku, Tokyo.  We were only given a month to stay in the corporate housing and were required to secure a permanent accommodation.  It was challenging to find a place that met our needs and budget (i.e. musical instruments, walking distance to the office, close to a park, etc).  A colleague provided Harada-san’s contact information.  After an initial introduction via email and providing high level specification of our requirements, Harada-san came back to us not only on the same day but within a couple of hours and recommended several potential places.  What a great start!
 
In my book, a good agent is proactive and works to obtain the client’s needs.  Harada-san is much more.  Having some time living in the U.S., Harada-san is understanding, compassionate, hospitable, and relatable to the needs of an ex-pat family.  When visiting the recommended places, Harada-san also provides factual information about the neighborhood and the general do’s and don’ts of living in Tokyo, Japan.  As new comers to the country, the information provided was truly beneficial.  Harada-san was a key figure in helping our family secure a place and in the right time when our temporary accommodation was coming to an end.  He expedited the application process to ensure the permanent place is readily available.
 
Harada-san gives us comfort that, he is not doing his job for the sake of making a commission.  He wants to ensure that clients are satisfied with their selection and addresses any potential issues or challenges.  Our family is truly grateful to Harada-san for his efforts in the process of securing a place we now call home.

Simon from France

Kaz was active and helpful to find an apartment to buy even though my loan situation was uncertain.  In the end it all worked out and we found a nice home.

Tuesday, May 2, 2017

Alen from US

Kaz helped me find an apartment for the second time now. This time around I had more specific requirements and Kaz managed to help me find a great apartment in a very nice area of Tokyo, and was helpful throughout the whole process. I am very happy with my new apartment.

Carollane from Japan

Kaz was able to introduce an apartment close to my work place within my budget, and worked quickly to help me secure it. I saw the description on Sunday, visited the apartment on Monday and signed the contract the following Monday. As my Japanese language skills are not strong, he was able to explain the contract in English and answered any questions I had. I highly recommend him as a real estate agent.

Tuesday, April 18, 2017

Natalie from Australia



"Working with with Kaz at Hikari Home has been a real delight. I came into the agency with what I thought was a clear picture of what I was looking for, however Kaz was able to provide further insights into locations and offer additional suggestions based on my needs. As a newcomer to Tokyo, finding someone you can trust for a local perspective is really invaluable. The process was very smooth, with plenty of translated explanations provided on Japanese documents and requirements. I would like to say a big thank you to Kaz for his patience (I can be very indecisive), and for finding me a new home that is wonderful." 

Yasu and 姜銀姫

非常感谢!亲切的服务.给我们提案非常有利的物件。多亏原田san现在住的很舒适,环境也非常好。以后朋友找房子一定推荐贵司~~~

Chanjuan Shi from China

Kaz is great agent. As a newcomer to Japan, i had a couple of unexpected situations in apt hunting, but Kaz settled all of them patiently and professionally. Will recommend!

Charles from Canada

Kaz is a very helpful and friendly real estate agent who helped me find a new apartment quickly, and took all of my criteria into account. He showed me 5 different places in one day, and out of those, I was already able to select one that I really liked. He is in constant contact via email, which is comforting to know he has my interests in mind. Kaz has also been very helpful in communications with the landlord in preparation for my initial move. Overall, I highly recommend Kaz's services in finding a new apartment that you will be satisfied with.

Monday, March 27, 2017

Cheng Han from Taiwan

I found Kaz three months before moving to Japan. Through out these three months Kaz always responds promptly to my questions from different housing options (in the early stage ) to later very detailed execution questions ( such as signing and registration). The market is definitely very challenging for foreigners with no/limited Japanese capability. However, Kaz is very femiliar with the market and very experienced in helping foreigners identifying suitable accommodations. I ended up finding a place way out of my expectation.  I would definitely contact Kaz again and would highly recommend him.

Thursday, March 23, 2017

Mark and Debbie from UK

I was connected with Hikari Home through a posting on a residential lettings website. I posted a question to a number of agents regarding the properties that they were listing. Kaz, of Hikari Home, replied very quickly with a number of clarifying questions. Within a few hours we had exchanged details and I was presented with a shortlist of properties to view, all of which met my quite precise criteria.
A few days later we viewed a couple and started the application for the first that we'd viewed. Within a few weeks we were signing contracts and then exchanging keys.
Kaz was patient, responsive and super helpful throughout. He took the time to understand the brief and found appropriate apartments to view, something that was less reliable with other agents. He made sure that I clearly understood the terms of the contracts that I was signing, giving me the confidence to move ahead with my first Japanese apartment.
If I ever find myself again in need to relocate in Tokyo I would not hesitate to go back to Hikari Home, and would definitely recommend to others.

Friday, February 24, 2017

Aaron from Australia

We have used this service 3 times now and we keep on coming back for more. Kaz is on the ball and listen to your requirements and goes above and beyond in order to get the place you need at the right price. I would recommend them to anyone.

Ashton from US

 I was introduced to Hikari Home's Kaz through a colleague in my company, so I decided to contact immediately. He was very prompt with replies to my e-mails, and got detailed information as to what I was looking for. This was all before I even got to Japan. The day after my arrival, Kaz had already provided me with information on several units tailored to me, and was able to meet me in person at my desired neighborhood (quite a distance from his office too!) In person he was very friendly and conversational. His past experience in California made it really easy for me, an American, to relate to him and made the entire process feel very relaxed and easy. During the actual visits of the units, Kaz was willing to provide his personal opinion on the units which helped give me more objective outlook. I was able to make a decision that same day, and the rest of the process was carried out very quickly. Kaz was quick to interact with the property owners and sort out all the details. He was very flexible with dates and times, and made finding an apartment in Tokyo (a normally very frustrating experience for recently arrived foreigners) a very smooth and painless experience. Even after my move-in he has been of great help with finer details! I would highly recommend anyone looking for property in Tokyo to get in contact with Kaz.

Tess from Australia

Kaz was really fast at finding great places that matched everything I needed. He was really helpful in setting everything up, so I could easily move in without any problems and always responded quickly to messages. I'd highly recommend him as an agent!

Shashin from Singapore

Kaz is very professional and knows the residential real estate market in Central Tokyo quite well. He is very thorough with his due diligence and his recommendations were spot on. I will definitely use him again in the future, and I highly recommend him.

Thursday, January 19, 2017

Alex from USA

Kaz was recommended to me by a colleague and he didn't disappoint. I gave him the specifications of what I wanted and instead of trying to make me compromise like some other agents have done in the past, he found the apartment that suited my needs. If I move again in the future, I will definitely go to him.

Katie from USA

Kaz was an incredible help in finding and moving into an apartment before my school semester began. He was quick to present options and set up a time to tour each one – when we learned someone had just put in an earlier application for the first apartment I decided on, he called the next day with another option and I was able to view the place that afternoon. He was responsive and informative throughout the process. Though I had been anxious about moving, I felt that I was in good hands while working with Kaz. Thank you for all your help!