Thursday, May 11, 2017

Victorson from US

Our family of 3 recently moved to Minato-ku, Tokyo.  We were only given a month to stay in the corporate housing and were required to secure a permanent accommodation.  It was challenging to find a place that met our needs and budget (i.e. musical instruments, walking distance to the office, close to a park, etc).  A colleague provided Harada-san’s contact information.  After an initial introduction via email and providing high level specification of our requirements, Harada-san came back to us not only on the same day but within a couple of hours and recommended several potential places.  What a great start!
In my book, a good agent is proactive and works to obtain the client’s needs.  Harada-san is much more.  Having some time living in the U.S., Harada-san is understanding, compassionate, hospitable, and relatable to the needs of an ex-pat family.  When visiting the recommended places, Harada-san also provides factual information about the neighborhood and the general do’s and don’ts of living in Tokyo, Japan.  As new comers to the country, the information provided was truly beneficial.  Harada-san was a key figure in helping our family secure a place and in the right time when our temporary accommodation was coming to an end.  He expedited the application process to ensure the permanent place is readily available.
Harada-san gives us comfort that, he is not doing his job for the sake of making a commission.  He wants to ensure that clients are satisfied with their selection and addresses any potential issues or challenges.  Our family is truly grateful to Harada-san for his efforts in the process of securing a place we now call home.

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